American Commodore Tuxedo and Gowns logo

Assistant Store Manager

Jobs Description

As an Assistant Store Manager, you play a crucial role in the success of our formalwear retail store. Acting as the store manager's right hand, you assist with the daily operations of the store to meet long-term objectives as well as recruit, train, and supervise retail staff. In addition to leading your team, you take the initiative to maximize sales and minimize costs. You strive to provide excellent customer service to our wedding parties and event customers to encourage repeat and referral business.

Your favorite part of your job is the opportunity to guide engaged couples through the process of selecting styles for all the members of their wedding party. You measure customers for proper garment fit. Keeping everything organized, you record their contact information, wedding details, and selections into our event management system. You are happy to communicate any updates, changes, and confirmations up through their wedding day. You collect payments and manage the rental process from order placement to garment return. Your attention to detail, great leadership skills, and the ability to build relationships with customers ensure your success!

Areas of Responsibility

  • Assist the Store Manager in planning and implementing strategies to attract customers
  • Coordinate daily customer service operations (e.g. sales processes, orders and payments)
  • Track the progress of weekly, monthly, quarterly and annual objectives
  • Evaluate employee performance and identify hiring and training needs
  • Supervise and motivate staff to perform their best
  • Coach and support new and existing Sales Associates
  • Communicate with clients and evaluate their needs
  • Analyze consumer behavior and adjust product positioning
  • Resolve customer complaints
  • Conduct regular audits to ensure the store is functionable and presentable
  • Make sure all employees adhere to company's policies and guidelines
  • Act as our store's representative and set an example for our staff

Education / Experience Requirements

Qualifications

  • Minimum 1 year retail experience
  • Proven experience as a retail assistant manager or similar
  • Leadership skills
  • Problem-solving attitude
  • Availability to work weekends, evenings, and holidays
  • Ability to utilize retail technology and computer programs including MS Word, Excel, and Outlook

 

Benefits

  • Competitive pay plus commission
  • Bonus opportunities
  • Health, dental, and vision insurance
  • Company-paid basic life insurance/AD&D
  • Voluntary life insurance
  • Voluntary group accident insurance
  • Voluntary hospital indemnity insurance
  • 401(k) plan
  • MetLaw
  • Paid time off (PTO)
  • Paid holidays
  • Employee discounts

Ask about our sign on bonus!

 

How to Apply

Please apply at: