Forever 21


Jobs Description

The Co-Manager will provide leadership and direction to the store service and operations team.  By creating long-term strategies and leading company initiatives, the Co-Manager will ensure maximum productivity, profitability, operational excellence, and compliance with company procedures.

Areas of Responsibility

Actively participate in store walkthroughs with the Store Manager and District leaders to ensure consistency in the quality of service, operation and visual execution; Train and monitor Associates on company policies and expectations, cashier training, loss prevention policies and procedures, and product standards information; Responsible for overall store maintenance; Manage and measure progress and results against key targets; Responsible for the email capture program; Spend at least 60% of the shift performing Leader On Duty tasks; Lead overall store earnings by driving top line sales (includes educating Associates on ways to drive sales); Evaluate customer surveys; Partner with the Store Manager with talent selection, recruiting, networking, training, coaching and recognition initiatives.

Education / Experience Requirements

Must have at least 2 to 4 years of retail management experience.  Prior retail store leadership experience preferred; College degree or relevant technical or vocational training preferred; Must be skilled in leadership, coaching and training, sales generation, strategic planning, authentic customer service, communication, time management and general retail software proficiency; Must have excellent interpersonal skills; Must be able to lift and carry up to 50 lbs., perform frequent standing, walking, stooping, squatting, kneeling, climbing ladders and work with cleaning chemicals; Must be available to work a flexible schedule which may include closing and weekend shifts.

How to Apply

Apply at the store in the mall or online at