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Retail Sales Advisor

Jobs Description

As a sales advisor, you help us build our brand one customer at a time.  You are responsible for delivering the best customer experience in fashion. Ultimately, people come to H & M for our fashion, but they come back because of the fashion and service we provide.

Areas of Responsibility

  • Provide excellent direct and indirect customer service according to H & M standards and meet the 5 basic demands on he selling floor, in the fitting room and at the cash point
  • Answer phones courteously and promptly
  • Actively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines, to maximize selling opportunities
  • Unload delivery truck, receive, open and unpack merchandise and label merchandise with security tags
  • Execute reductions, price changes, transfers and cash register routines
  • Utilize established H&M policies and procedures to assist in loss prevention and safety for the store and partner with store management as needed
  • Work effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M store standards
  • Adhere to H&M values and internal standards policies and procedures contained in the H&M Employee Handbook

Education / Experience Requirements

  • High School graduate or equivalent preferred
  • 6 months of experience in customer service, retail industry preferred
  • Ability to lift in excess of 20 pounds
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, etc.) for a short distance
  • Ability to climb a  ladder and use a step stool
  • Excellent customer service skills
  • Ability to recognize and execute selling opportunities
  • Ability and willingness to run a cash register
  • Good communication and organizational skills
  • Ability to multitask in a fast-paced environment
  • Ability to take initiative to complete tasks and solve problems
  • Ability to meet deadlines
  • Ability to manage time and prioritize
  • Must be able to work a flexible schedule including nights and weekends

How to Apply

Apply at H & M online at career.hm.com