Jobs Description

As a sales advisor, you help us build our brand one customer at a time.  You are responsible for delivering the best customer experience in fashion. Ultimately, people come to H & M for our fashion, but they come back because of the fashion and service we provide.

Areas of Responsibility

• Provide excellent direct and indirect customer service according to H & M standards and meet the 5 basic demands on he selling floor, in the fitting room and at the cash point
• Answer phones courteously and promptly
• Actively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines, to maximize selling opportunities
• Unload delivery truck, receive, open and unpack merchandise and label merchandise with security tags
• Execute reductions, price changes, transfers and cash register routines
• Utilize established H&M policies and procedures to assist in loss prevention and safety for the store and partner with store management as needed
• Work effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M store standards
• Adhere to H&M values and internal standards policies and procedures contained in the H&M Employee Handbook

Education / Experience Requirements

• High School graduate or equivalent preferred
• 6 months of experience in customer service, retail industry preferred
• Ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, etc.) for a short distance
• Ability to climb a  ladder and use a step stool
• Excellent customer service skills
• Ability to recognize and execute selling opportunities
• Ability and willingness to run a cash register
• Good communication and organizational skills
• Ability to multitask in a fast-paced environment
• Ability to take initiative to complete tasks and solve problems
• Ability to meet deadlines
• Ability to manage time and prioritize
• Must be able to work a flexible schedule including nights and weekends

How to Apply

Apply at H & M online at career.hm.com