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Operations Associate

Jobs Description

Customer Service & Sales
- Greets and assists customers in finding products and delivers outstanding customer service
- Partners with other team members when additional support is needed
- Actively listens to customer issues in a calm and agreeable manner to resolve problems
• Pricing & Signing
- Sets promotional price signs as instructed to communicate a clear and accurate pricing message to the customer
- Completes price changes accurately and on time in order to maximize sales
- Assists with the organization of the pricing and signing stockroom
• door to floor / RFID / Stock / Inventory
- Executes cycle counts and Stock Ledger updates as directed
- Supports Radio Frequency Identification process, including Shoe on Display activities, to maintain accurate inventory in-stocks
- Contributes to merchandise organization, recycles materials, and prepares not-for-retail items for returns
- Unloads the truck, prepares merchandise and assists with the placement of merchandise on the sales floor in a timely manner per company guidance
- Participates in annual inventory preparation, auditing, and error correction activities
- Prepares Defective Merchandise to Transfer Out (DMTO) of the store along with other various shipping and receiving activities as needed
• General Operations
- Contributes to Omnichannel efforts including Buy Online Pickup in Store, Ship from Store, order delivery and returns, shipping online orders, and merchandise receiving, sorting, and binning

Areas of Responsibility

  • Applies a growth mindset by seeing change as an opportunity to learn and grow
  • Demonstrates business and functional expertise and stays current with developments in the retail industry, applies learning to drive company goals
  • Creates a culture of development by coaching and teaching others
  • Takes responsibility for excellent customer experience and reliably  delivers solutions that meet customer needs
  • Effectively delegates work and communicates plans and expectations to others
  • Shows confidence when challenged and will do the right thing even when it's hard

Education / Experience Requirements


How to Apply

Please apply at: