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Customer Service Associates

Jobs Description

We are having open interviews in-store from 11am to 2pm on  Thursday October 28th, Friday October 29th, and Saturday October 30th.

  • During assigned shifts engage customers to determine their needs are met. 
  • Maintain inventory levels in amusement games. 
  • Maintain games and counters clean and visibly attractive to customers’ eyes. 
  • Respond responsively, politely with friendly demeanor to customers’ requests. 
  • Answers phone calls for all general inquires. 
  • Performs special projects and other miscellaneous duties as assigned by management. 

Areas of Responsibility

Bowling 

This position is responsible for providing exceptional customer service while supporting the operation of the  

Bowling Department.  

Essential Duties:  

  • Operates POS system to collect payments and allocate bowling lanes, lend out facility and/or equipment (karaoke, billiards, darts, ping pong) 
  • Under the direction of Bowling Management, promotes and conducts marketing events such as moon light strike game. 
  • Resets and cleans the facility once customers are done using them. (Lanes, Karaoke rooms, billiard tables, ping pong and dart areas.) 
  • Checks conditions of all equipment and conducts generic maintenance and repair. 
  • Conducts all opening and closing procedures. 
  • Opening and closing cash tills, organizing membership/game cards and coupons. 
  • Provides customers with bowling tips and techniques. 
  • Answers phone calls for all general inquires. 
  • Conducts sales, measuring and drilling operation for pro shop. 
  • Conducts inventory procedure in accordance with company guidelines. 
  • Conducts lane maintenance in accordance with company guidelines. 
  • Conducts restroom checks and cleaning. 
  • Resets, cleans and maintains shoes in the auto shoeser and also conducts laundry of rags. 
  • Responds responsively, politely with friendly demeanor to customers’ requests. 
  • Other duties and responsibilities assigned by Store Management. 

 

Food & Beverage 

This position is responsible for providing exceptional customer service while supporting the operation of the  

Food & Beverage Department.  

Essential Duties:  

  • Operates POS register for food and drinks (includes bar register when directed). 
  • Prepares food and beverage items utilizing policies and standards of the company 
  • Resets and bus the food court seating area. 
  • Washes and dries dishes, glasses and other cooking/food prep utensils. 
  • Conducts all opening and closing procedures. 
  • (Opens and closes cash tills, kitchen cleaning and etc.) 
  • Manages food and beverage inventory in accordance with the store’s policies and procedures. 
  • Maintains proper temperature for refrigerators and freezers. 
  • Manages plates, cups, and other utensil inventory in accordance with the store policies and procedures. 
  • Conducts restroom checks and cleaning including laundry of rags. 
  • Responds responsively, politely with friendly demeanor to customers’ requests. 
  • Occasionally Operates POS system to collect payments and allocates bowling lanes. 
  • Occasionally Operates POS system to collect payments and lends out facility and/or equipment. (Karaoke, billiards, darts, ping pong) 
  • Occasionally operates POS system to collect payments and issues cards and credits for arcade (AM). 
  • Other duties and responsibilities assigned by Store Management. 

 

Amusement (Arcade)  

  • Services and maintains amusement arcade games. 
  • Responds to customer complaints of machine malfunction; analyzes the mechanism to find the root of the problem. 
  • Install, maintain, and repair both mechanical and circuitry issues in arcade game machines. 
  • Transport machines and assemble using meters, electrical parts, hand tools, and soldering irons. 
  • Able to readily identify the most common problem with components like controls and audio systems. 
  • Other tasks assigned by management. 

Education / Experience Requirements

  • High School diploma 
  • (Preferred) One to two years’ experience in hospitality, restaurant or retail environment.