Express Factory Outlet logo

Sales Associate

Jobs Description

The Sales Associate is responsible for providing a great in-store shopping experience for customers. The Sales Associate assists with additional tasks including, but not limited to, stocking, cleaning, and folding merchandise.

 

Areas of Responsibility

Flawless Execution

  • Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
  • Follow company policies and procedures to ensure the safety of all our associates and customers.
  • Assist with product launch changes according to company SOP.

 

Provide a Great Customer Experience

  • Deliver on all aspects of the customer experience model.
  • Process transactions quickly and accurately reducing the customers wait time.
  • Positively resolve customer service-related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Management.
  • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.

Education / Experience Requirements

 

Essential Qualifications

  • Education: High School or Equivalent
  • Years of Experience: 0-2 of relevant job experience - minimum 6 months
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends and non-business hours
  • Meets physical requirements

 

Preferred Qualifications (skills and abilities)

  • Previous reatil experience preferred
  • Customer service skills and ability to interact with customers
  • Strong verbal and written communication skills specifically with customers, sales leadership team and associates
  • Demonstrated collaborative skills and ability to work well within a team

How to Apply

Apply for this job: https://jobs-express.icims.com/jobs/6234/store-associate---great-lakes/login