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Great Lakes Mall is an enclosed mall, and is the top-shopping destination in Mentor, Ohio. Serving the surrounding areas of Willoughby, Kirtland, Cleveland and Chardon, the Great Lakes Mall is conveniently located on the corner of Mentor Avenue and Plaza Boulevard.

With over 120 retailers, including department stores like JCPenneyDillard'sPlanet Fitness and specialty shops like Victoria’s SecretBath & Body WorksPandora and Dick’s Sporting Goods, this Mentor mall has a store for everyone!

Along with shopping, Great Lakes Mall has great dining options like Tony Sacco's Coal Oven PizzaFuji Japan Steakhouse, Outback and a food court, as well as a theater offering comfort and first-run movies at the Atlas Cinemas Stadium

Great Lakes Mall is focused on providing a place for the community to visit and enjoy!

Great Lakes Mall has just what you need, For Every Occasion.


Amazon Lockers

The AMAZON Lockers are a self-service delivery location where customers can pick up and return packages at a time that is convenient for them.

Before placing your order on Amazon, you will select the Amazon locker location "Hemera" located at 7850 Mentor Avenue at Great Lakes Mall. 

Learn more about AMAZON Lockers by clicking HERE.

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Ambassador Program

Need assistance? Our ambassadors are here to help! Each ambassador is a fully trained security officer with additional customer service training. Please seek them out with any requests, or call 440-255-9016 to coordinate an ambassador to meet you within the property!

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ATM Machine

For easy access to your cash, a Travelex ATM located in the Food Court, next to Auntie Anne's. 

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Baby Changing Station

Baby changing stations are located in our restrooms in the Food Court, as well as in the private Family restrooms next to the men's and women's restrooms in the Food Court. In addition, the Family Restrooms located in the Fuji Japan Steakhouse Concourse have baby changing stations.  For your convenience, a changing station is also located within the Cleveland Clinic Children's Play Area across from Finish Line in the Main Concourse.

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Children's Play Area

Take a shopping break with the kids in the Cleveland Clinic Children's Play Area, located in the Main Concourse near The Finish Line.  It's the perfect place to rest and relax while the children climb on one-of-a-kind soft sculptures. and drink are not allowed in the play area. 

Your health and safety is our top priority.  The Children's Play is temporarily closed.  Thank you for your patience and understanding.

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Device Charging Station

You can charge your phone while you are shopping. Conveniently located charging stations allow visitors to charge their phones, tablets, and other communication devices while enjoying the mall. The charging stations feature comfortable seating - and is the perfect spot to rest and recharge! You'll find multiple charging stations in the soft seating areas throughout the main concourse. 

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Event Space

Great Lakes Mall offers great space for events. Contact the marketing department at 440.255.8932 for more information.

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Family Restroom

For your convenience, you’ll find family restrooms located in the Food Court and in the Fuji Japan Steakhouse Concourse.

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First Aid

First-aid assistance can be provided in the Mall Office or by calling security at 440.255.9016. In the event of an emergency please dial 911. 

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Food Court

Take a break from shopping and enjoy a snack or meal in the Food Court located off of Center Court.   

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Guest Services

For guest information, call the mall office at (440) 255-8932,  Monday through Friday from 8:30am-5pm . The mall office is located down the hallway next to PINK. 

  • Wheelchairs
  • Lost & Found inquiries
  • KidX Club
  • Mall Walker Program

After hours and on weekends, please contact security at 440.255.9016 for wheelchairs and lost & found inquiries. 

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Handicap Accessible

Our property offers accessibility for our guest needing additional assistance. Handicap parking and accessible entrances are located at all mall entrances. Accessible restrooms are located in the Food Court.

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Kiddie Rides

Let your little one enjoy a fun ride. Located near Planet Fitness and Round1.

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KidX - Kids Program

Great Lakes Mall offers a kid program with special events, exclusive discounts and more! Sign up at the Mall Office or sign up online and see upcoming Kids Program events here.  

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Lost & Found

For lost and found information, please call the Mall Office at 440.255.8932 Monday through Friday from 8:30am-5pm. For after hours inquiries, please call the Security Hotline at 440.255.9016. 

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Mall Walker Program

Great Lakes Mall offers a Mall Walker Program. Learn more now!

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To make your experience the best it can be, our mall is a Non-Smoking facility.

Ohio Lottery

Ohio Lottery is available at Salma's Snacks and Lottery which is located in the Fuji Japan Steakhouse concourse.


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Shop with peace of mind knowing our Security is here to ensure a safe and enjoyable experience. If you need to contact Security at any time during your visit, please call 440.255.9016.

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The Yard

The Yard, a new community gathering place and play area located near Planet Fitness, will feature traditional family-friendly games like cornhole, ping-pong, oversized chess and more.

Guests can lounge in the new lush turf grass and take in the sights and sounds of the center or play games like oversized Jenga or giant Connect Four. The Yard is free to the public and open during mall hours.

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Train Ride

Jump on the All Smiles Aboard train and take a ride around the mall.  Visit the All Smiles Aboard train depot near Build-A-Bear.

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Vending Machines

Thirsty? Coca-Cola Vending is available in the Dillard's concourse, near Planet Fitness, near Bath & Body Works and in the Round1 and Dick's Sporting Goods concourses.

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If you are in need of a wheelchair during your visit, please contact security at 440-255-9016, and an officer will meet you in the food court.   Wheelchairs are complimentary but require a valid drivers license upon pick up. 

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Wireless (Wi-fi) Internet

Stay connected on-the-go by using complimentary Wi-Fi services.


Washington Prime Group

About Washington Prime Group

Washington Prime Group ranks among the largest retail real estate companies in the U.S. with an extensive portfolio of enclosed and open air centers. We are a leading retail real estate investment trust (REIT) focused on managing, leasing and redeveloping retail properties. Together with our colleagues, tenants, partners and communities, we are redefining the retail experience. Washington Prime Group is headquartered in Columbus, Ohio and has an additional corporate office in Indianapolis, Indiana.

Visit our Corporate Site