About Us
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About Great Lakes Mall
Great Lakes Mall is an enclosed mall, and is the top-shopping destination in Mentor, Ohio. Serving the surrounding areas of Willoughby, Kirtland, Cleveland and Chardon, the Great Lakes Mall is conveniently located on the corner of Mentor Avenue and Plaza Boulevard.
With over 120 retailers, including department stores like Macy's, Sears, JCPenney, Dillard's, a Planet Fitness and specialty shops like Victoria’s Secret, Bath & Body Works, Pandora and Dick’s Sporting Goods, this Mentor mall has a store for everyone!
Along with shopping, Great Lakes Mall has great dining options like Tony Sacco's Coal Oven Pizza, Fuji Japan Steakhouse and a food court, as well as a theater offering comfort and first-run movies at the Atlas Cinemas Stadium.
Great Lakes Mall is focused on providing a place for the community to visit and enjoy! Take the kids to play in the Children's Play Area, enjoy one of the mall-hosted events, or take part in health & wellness programs like the Mall Walker Program.
Great Lakes Mall has just what you need, For Every Occasion.
Amenities
Lockers
The AMAZON Lockers are a self-service delivery location where customers can pick up and return Amazon.com packages at a time that is convenient for them. The Amazon Lockers are located in the Dick's Sporting Goods concourse.
Before placing your order on Amazon, you will select the Amazon locker location "Hemera" located at 7850 Mentor Avenue at Great Lakes Mall.
ATM Machine
For easy access to your cash, a Travelex ATM located in the Food Court, next to Auntie Anne's.
Baby Changing Stations
Baby changing stations are located in our restrooms in the Food Court, as well as in the private Family restrooms next to the men's and women's restrooms in the Food Court. In addition, the Family Restrooms located in the Fuji Japan Steakhouse Concourse have baby changing stations. For your convenience, a changing station is also located within the
Lake Health Children's Play Area across from Finish Line in the Main Concourse.
Children's Play Area
Take a shopping break with the kids in the
Lake Health Children's Play Area, located in the Main Concourse in between Gymboree and The Finish Line. It's the perfect place to rest and relax while the children climb on one-of-a-kind soft sculptures. Please...food and drink are not allowed in the play area.
Device Charging Station
You can charge your phone while you are shopping. Conveniently located charging stations allow visitors to charge their phones, tablets, and other communication devices while enjoying the mall. The charging stations feature comfortable seating - and is the perfect spot to rest and recharge! You'll find multiple charging stations in the soft seating areas throughout the main concourse.
Event & Meeting Space
Great Lakes Mall offers great space for events. Contact the marketing department at 440.255.8932 for more information.
Family Restroom
For your convenience, you’ll find family restrooms located in the Food Court and in the Fuji Japan Steakhouse Concourse.
First Aid
First-aid assistance can be provided at Guest Services or in the Mall Office. In the event of an emergency please dial 911, or call security at 440.255.9016.
Food Court
Take a break from shopping and enjoy a snack or meal in the Food Court located off of Center Court.
Gift Cards
Great Lakes Mall gift cards are available for purchase at Guest Services or online. For more information or to order Gift Cards online, visit our Gift Card Page.
Guest Services
Guest Services is located in the Macy's concourse near The Finish Line. Hours of operation are Monday through Saturday 12pm-5pm. Hours vary during the months of November & December.
Handicap Accessible
Our property offers accessibility for our guest needing additional assistance. Handicap parking and accessible entrances are located at all mall entrances. Accessible restrooms are located in the Food Court.
Kiddie Rides
Let your little one enjoy a fun ride. Located near Sears.
KidX - Kid's Program
Great Lakes Mall offers a kid program with special events, exclusive discounts and more! Sign up at Guest Services or sign up and see upcoming Kids Program events
online. The program is sponsored locally by
Lake Health.
Lost & Found
For lost and found information, please call 440.255.6900 or visit Guest Services during mall hours. For after hours inquiries, please call the Security Hotline at 440.255.9016.
Mall Walker Program
Movie Theater
Non-Smoking
To make your experience the best it can be, our mall is a Non-Smoking facility.
Security
Shop with peace of mind knowing our Security is here to ensure a safe and enjoyable experience. If you need to contact Security at any time during your visit, please call 440.255.9016.
Strollers
Push your little one around with ease in one of our strollers. [Location and price details].
Train Ride
Jump on the All Smiles Aboard train and take a ride around the mall. Visit the All Smiles Aboard train depot near Sears.
Vending Machines
Coca-Cola Vending is available in both Dillard's concourses, near the Sears East & West mall entrances, in front of Guest Services and in the Fuji Japan Steakhouse concourse. Prices range from $1.50-$2.25.
Wheelchairs
If you are in need of a wheelchair during your visit, please visit Guest Services. Wheelchairs are complimentary but require a valid drivers license upon pick up.
Wireless (Wi-fi) Internet
Stay connected on-the-go by using complimentary Wi-Fi services available near JCPenney.
Additional Property Resources
About Washington Prime Group
Washington Prime Group is a premier retail real estate investment trust with a portfolio of 119 enclosed regional malls and open-air lifestyle community centers. We are an industry-leading, multi-faceted retail real estate owner, developer and manager. Washington Prime Group is headquartered in Columbus, Ohio and has an additional corporate office in Indianapolis, Indiana.
Visit our Corporate Site