About Great Lakes Mall
We’ll tell you everything
Features of Our Mentor, OH Mall
Great Lakes Mall is an enclosed mall, and is the top-shopping destination in Mentor, Ohio. Serving the surrounding areas of Willoughby, Kirtland, Cleveland and Chardon, the Great Lakes Mall is conveniently located on the corner of Mentor Avenue and Plaza Boulevard.
With over 120 retailers, including department stores like Macy's, JCPenney, Dillard's, a Planet Fitness and specialty shops like Victoria’s Secret, Bath & Body Works, Pandora and Dick’s Sporting Goods, this Mentor mall has a store for everyone!
Along with shopping, Great Lakes Mall has great dining options like Tony Sacco's Coal Oven Pizza, Fuji Japan Steakhouse and a food court, as well as a theater offering comfort and first-run movies at the Atlas Cinemas Stadium.
Great Lakes Mall is focused on providing a place for the community to visit and enjoy! Take the kids to play in the Lake Health Children's Play Area, enjoy one of the mall-hosted events, or take part in health & wellness programs like the Mall Walker Program, sponsored by Lake Health.
Great Lakes Mall has just what you need, For Every Occasion.
Need assistance? Our ambassadors are here to help! Each ambassador is a fully trained security officer with additional customer service training. Please seek them out with any requests, or call 440-255-9016 to coordinate an ambassador to meet you within the property!
For easy access to your cash, a Travelex ATM located in the Food Court, next to Auntie Anne's.
Baby Changing Stations
Baby changing stations are located in our restrooms in the Food Court, as well as in the private Family restrooms next to the men's and women's restrooms in the Food Court. In addition, the Family Restrooms located in the Fuji Japan Steakhouse Concourse have baby changing stations. For your convenience, a changing station is also located within the Lake Health
Children's Play Area across from Finish Line in the Main Concourse.
Children's Play Area
Take a shopping break with the kids in the Lake Health
Children's Play Area, located in the Main Concourse near The Finish Line. It's the perfect place to rest and relax while the children climb on one-of-a-kind soft sculptures. Please...food and drink are not allowed in the play area.
Device Charging Station
You can charge your phone while you are shopping. Conveniently located charging stations allow visitors to charge their phones, tablets, and other communication devices while enjoying the mall. The charging stations feature comfortable seating - and is the perfect spot to rest and recharge! You'll find multiple charging stations in the soft seating areas throughout the main concourse.
Event & Meeting Space
Great Lakes Mall offers great space for events. Contact the marketing department at 440.255.8932 for more information.
For your convenience, you’ll find family restrooms located in the Food Court and in the Fuji Japan Steakhouse Concourse.
First-aid assistance can be provided in the Mall Office or by calling security at 440.255.9016. In the event of an emergency please dial 911.
Take a break from shopping and enjoy a snack or meal in the Food Court located off of Center Court.
Visit the mall office Monday through Friday from 8am-5pm for guest information. The mall office is located down the hallway next to PINK.
- Lost & Found inquiries
- KidX Club
- Mall Walker Program
After hours and on weekends, please contact security at 440.255.9016 for wheelchairs and lost & found inquiries.
Our property offers accessibility for our guest needing additional assistance. Handicap parking and accessible entrances are located at all mall entrances. Accessible restrooms are located in the Food Court.
Let your little one enjoy a fun ride. Located near Planet Fitness and Round1.
KidX - Kid's Program
Great Lakes Mall offers a kid program with special events, exclusive discounts and more! Sign up at the Mall Office or sign up online and see upcoming Kids Program events here
. The program is sponsored locally by Lake Health
Lost & Found
For lost and found information, please call 440.255.8932 or visit the Mall Office Monday through Friday from 8am-5pm. For after hours inquiries, please call the Security Hotline at 440.255.9016.
Mall Walker Program
To make your experience the best it can be, our mall is a Non-Smoking facility.
Shop with peace of mind knowing our Security is here to ensure a safe and enjoyable experience. If you need to contact Security at any time during your visit, please call 440.255.9016.
Push your little one around with ease in one of our strollers.Stroller vending machines are located in the Fuji Japan Steakhouse concourse and near Planet Fitness.
Jump on the All Smiles Aboard train and take a ride around the mall. Visit the All Smiles Aboard train depot near Build-A-Bear.
Thirsty? Coca-Cola Vending is available in the Dillard's concourse, near Planet Fitness, near Bath & Body Works and in the Round1 and Dick's Sporting Goods concourses.
If you are in need of a wheelchair during your visit, please visit Guest Services. Wheelchairs are complimentary but require a valid drivers license upon pick up.
Wireless (Wi-fi) Internet
Stay connected on-the-go by using complimentary Wi-Fi services.
Additional Property Resources
About Washington Prime Group
Washington Prime Group is a premier retail real estate investment trust with a portfolio of 119 enclosed regional malls and open-air lifestyle community centers. We are an industry-leading, multi-faceted retail real estate owner, developer and manager. Washington Prime Group is headquartered in Columbus, Ohio and has an additional corporate office in Indianapolis, Indiana.
Visit our Corporate Site