PARKING & ACCESSIBILITY
Our property offers accessibility for our guest needing additional assistance. Handicap parking and accessible entrances are located at all mall entrances. Accessible restrooms are located in the Food Court.
If you are in need of a wheelchair during your visit, please contact security at 440-255-9016, and an officer will meet you in the food court. Wheelchairs are complimentary but require a valid drivers license upon pick up.
For your convenience, you’ll find family restrooms located in the Food Court and in the Fuji Japan Steakhouse Concourse.
Let your little one enjoy a fun ride. Located near Planet Fitness and Round1.
Take a shopping break with the kids in the children's play area.
Push your little one around with ease in one of our strollers.
BABY CHANGING STATIONS
Baby changing stations are located in our restrooms in the Food Court, as well as in the private Family restrooms next to the men's and women's restrooms in the Food Court. In addition, the Family Restrooms located in the Fuji Japan Steakhouse concourse have baby changing stations.
The Yard, a community gathering place and play area located near Planet Fitness and SHOE DEPT. ENCORE, features traditional family-friendly games like cornhole, ping-pong, oversized chess and more. The Yard is free to the public and open during mall hours.
SAFETY & SECURITY
LOST & FOUND
For lost and found information, please call Security at 440.255.9016.
Shop with peace of mind knowing our Security is here to ensure a safe and enjoyable experience. If you need to contact Security at any time during your visit, please call 440.255.9016.
First-aid assistance can be provided by calling security at 440.255.9016. In the event of an emergency please dial 911.
CELL PHONE CHARGING STATION
You can charge your phone while you are shopping. Conveniently located charging stations allow visitors to charge their phones, tablets, and other communication devices while enjoying the mall. The charging stations feature comfortable seating - and is the perfect spot to rest and recharge! You'll find multiple charging stations in the soft seating areas throughout the main concourse.
Stay connected on-the-go by using complimentary wifi services.
For easy access to your cash, a Travelex ATM located in the Food Court, next to Auntie Anne's.
Thirsty? Coca-Cola Vending is available in the Dillard's concourse, near Planet Fitness, near Bath & Body Works and in the Round1 and Dick's Sporting Goods concourses.
The AMAZON Lockers are a self-service delivery location where customers can pick up and return Amazon.com packages at a time that is convenient for them. Before placing your order on Amazon, you will select the Amazon locker location "Hemera" located at 7850 Mentor Avenue at Great Lakes Mall.
Doors open at 10:00am, Monday - Sunday, for mall walking. The length of one full lap, which includes every side concourse, is one mile.